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Refund & Cancellation Policy

1. Our Commitment to Delivery

StoreReady provides customized e-commerce infrastructure and technical deployment services. Because our services involve immediate manual labor and non-recoverable technical configurations, we maintain a structured refund policy to ensure the health of our fulfillment ecosystem.

2. Standard Refund Window

Full Refunds: Eligible only if requested within 24 hours of purchase AND before any technical work (theme installation, configuration, or designer assignment) has commenced.

Partial/Discretionary Refunds: Once work has commenced, the service is generally considered non-refundable. However, StoreReady is committed to customer satisfaction. If you are unhappy with the progress, please contact support@storeready.co to discuss a resolution or partial refund based on the labor already performed.

3. Satisfaction & Revision Guarantee

We do not offer refunds for "change of mind" or "lack of sales" after a store is delivered. However, we provide a 7-Day Quality Guarantee:

  • If the delivered infrastructure does not match the technical specifications outlined in your order, we will perform necessary revisions at no additional cost.
  • If we are unable to meet the technical specifications within 3 business days of a revision request, a partial refund may be issued at our discretion.

4. Mandatory Dispute Resolution

To protect our payment infrastructure, all clients agree to the following:

  • Contact Us First: Before contacting your bank or credit card provider to dispute a charge, you must attempt to resolve the issue with StoreReady support.
  • Resolution Window: We commit to responding to all support inquiries within 24–48 business hours.
  • Unauthorized Disputes: Filing a chargeback without prior communication is a violation of these terms and may result in the immediate suspension of your store assets and the reporting of the transaction to industry-standard fraud databases.

5. Non-Refundable Scenarios

Refunds will not be issued for:

  • Shopify account bans or platform-side restrictions.
  • Third-party app costs or advertising losses.